Latest Jobs in Swiggy 2025
Job Description
Role: Captain, CREW (Swiggy’s Premium Personal Assistance Service)
Industry: Internet (E-Commerce)
Department: Customer Success, Service & Operations
Employment Type: Full-Time, Permanent
Location: Work From Office (mandatory)
Shift: Rotational shifts (5 days/week, including weekends), primarily morning to evening, with some desks requiring late-night shifts.
Role Overview
As a Captain in Swiggy’s CREW service, you will manage the end-to-end fulfillment of client requests within a specific vertical or service area (e.g., Dining and Experiences, Travel, Event Planning, Government/Official Process Guidance, or Home Service Assistance). This customer-facing role emphasizes high ownership, creativity, and operational excellence, acting as the single point of contact from request intake to execution.
Key Responsibilities
- Request Management: Handle client requests from intake to fulfillment within the assigned service desk.
- Vendor Coordination: Plan and execute tasks by engaging third-party vendors or agencies.
- Client Communication: Provide clear, empathetic, and timely updates to clients for a delightful experience.
- Customization: Tailor solutions to meet client preferences and context.
- Performance Tracking: Monitor request status, vendor performance, and user satisfaction metrics.
- SOP Adherence: Follow standard operating procedures while applying creative problem-solving to enhance service delivery.
Desk Allocation
Captains are assigned to one of the following specialized desks based on prior experience:
- Dining and Experiences: Restaurant reservations, food-related services.
- Travel: Itinerary planning, cab bookings, visa assistance.
- Event Planning: Organizing events and experiences.
- Government/Documentation Support: Assisting with official processes.
- Home Service Assistance: Managing home-related services.
Ways of Working
- 24×7 Service: Rotational shifts, including weekends, based on roster.
- Work From Office: Mandatory for all working days.
- Shift Structure: Primarily morning to evening; some desks may require late-night shifts.
Candidate Background
- Education: Any graduate (e.g., MBA, BBA, B.Com, B.Tech).
- Experience: 2–5 years in relevant verticals such as:
- Event planning
- Travel itinerary designing or visa assistance
- Restaurant onboarding and partnerships
- Social media management for food brands
- Skills:
- Excellent communication and coordination.
- Ability to follow SOPs while thinking creatively.
- Strong vendor interaction or planning experience.
- Punctuality and commitment to office-based work.
- Passion: Enthusiasm for travel, food, lifestyle, shopping, trend-spotting, or event planning is a plus.
Ways of Working
- 24×7 Service: Rotational shifts, including weekends, based on roster.
- Work From Office: Mandatory for all working days.
- Shift Structure: Primarily morning to evening; some desks may require late-night shifts.
Candidate Background
- Education: Any graduate (e.g., MBA, BBA, B.Com, B.Tech).
- Experience: 2–5 years in relevant verticals such as:
- Event planning
- Travel itinerary designing or visa assistance
- Restaurant onboarding and partnerships
- Social media management for food brands
- Skills:
- Excellent communication and coordination.
- Ability to follow SOPs while thinking creatively.
- Strong vendor interaction or planning experience.
- Punctuality and commitment to office-based work.
- Passion: Enthusiasm for travel, food, lifestyle, shopping, trend-spotting, or event planning is a plus.
Ways of Working
- 24×7 Service: Rotational shifts, including weekends, based on roster.
- Work From Office: Mandatory for all working days.
- Shift Structure: Primarily morning to evening; some desks may require late-night shifts.
Candidate Background
- Education: Any graduate (e.g., MBA, BBA, B.Com, B.Tech).
- Experience: 2–5 years in relevant verticals such as:
- Event planning
- Travel itinerary designing or visa assistance
- Restaurant onboarding and partnerships
- Social media management for food brands
- Skills:
- Excellent communication and coordination.
- Ability to follow SOPs while thinking creatively.
- Strong vendor interaction or planning experience.
- Punctuality and commitment to office-based work.
- Passion: Enthusiasm for travel, food, lifestyle, shopping, trend-spotting, or event planning is a plus.
Key Result Areas (KRAs)
- High responsiveness and proactivity.
- Efficient task planning and fulfillment.
- Strong adherence to desk-specific SOPs.
- High user satisfaction and service delight.
Key Performance Indicators (KPIs)
- Task Completion Rate: Percentage of tasks successfully completed.
- Customer Satisfaction Score: Feedback from clients on service quality.
- Turnaround Time (TAT): Time taken to complete tasks.
- SOP Compliance %: Adherence to standard operating procedures.
- First Response Time: Speed of initial response to client requests.
Fit for the Role
This role is ideal for candidates who:
- Thrive in a fast-paced, customer-facing environment.
- Have a knack for planning, coordination, and creative problem-solving.
- Are passionate about delivering premium, personalized services.
- Are comfortable with rotational shifts and mandatory office work.
Additional Notes
- If you have specific questions about the role (e.g., salary, location, or application process), please provide more details, and I can guide you further or redirect you to relevant resources.
- For information on Swiggy’s career portal or application process, you can visit their official website
TIPS FOR INTERVIEW
- Research the Company: Understand Swiggy’s CREW service, its verticals, and the e-commerce industry to align your answers with their goals.
- Know the Role: Be clear on the Captain’s responsibilities, KRAs, and KPIs to show how your skills match the job.
- Highlight Relevant Experience: Emphasize your 2–5 years in event planning, travel, food, or vendor coordination with specific examples.
- Show Passion: Express enthusiasm for lifestyle, travel, food, or event planning to align with the role’s creative demands.
- Prepare for SOPs: Demonstrate your ability to follow processes while solving problems creatively.
- Practice Communication: Showcase clear, empathetic communication skills, as this is a customer-facing role.
- Discuss Shift Flexibility: Be ready to confirm your comfort with rotational shifts, weekends, and mandatory office work.
- Use STAR Method: Answer behavioral questions (e.g., handling client requests) with Situation, Task, Action, Result examples.
- Ask Questions: Prepare thoughtful questions about desk allocation, team structure, or client expectations to show interest.
- Dress Professionally: Opt for business casual attire and ensure punctuality to reflect reliability for the office-based role.