Chat Process Executive/Upselling – Non Voice Process Jobs in Firstsource
Job Description : Chat Process Executive/Upselling – Non Voice Process
Department: Customer Support Operations
Process: International Non-Voice (Chat Support) Telecom Sector
Location: Hyderabad
Employment Type: Full-time | Rotational Shifts | Work from Office
Job Summary:
The role involves providing exceptional customer support to global telecom customers via chat. Candidates will handle queries, troubleshoot issues, and ensure a seamless customer experience in a fast-paced, non-voice environment. Strong written communication and multitasking skills are essential.
Key Responsibilities:
- Manage multiple customer chats concurrently to resolve inquiries.
- Deliver accurate, timely, and professional responses adhering to etiquette.
- Follow process guidelines and maintain quality standards.
- Collaborate with team leads to enhance customer satisfaction.
Qualifications & Skills:
- Education: Graduate or Undergraduate (any discipline; B.E./B.Tech/Masters freshers excluded).
- Experience: Open to freshers and experienced candidates.
- Excellent written English communication skills.
- Typing speed: Minimum 25 WPM with accuracy.
- Ability to thrive in a dynamic environment and work rotational shifts.
Preferred Attributes:
- Experience in chat support or international customer service.
- Strong problem-solving skills and attention to detail.
- Positive attitude, team-oriented, and goal-driven.
Note: Mention “HR Nawaz” on your resume.
Disclaimer: Firstsource maintains a fair, transparent, and merit-based hiring process. We do not request payments at any stage. Verify offers through official channels or @firstsource.com email addresses to avoid fraud.
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