Amazon Work From Home Jobs For LOA case Manager

Job Summary: LOA Case Manager (VCC Role) – Amazon Disability Leave Services (DLS)

Position: LOA Case Manager Contract: 12-month direct contract (Voice support role)

Location: Virtual (Work-from-home)

Max CTC: ₹5.5 LPA

Notice Period: 15–20 days

Shifts: Night shifts only (24/7 rotational shifts, 5-day workweek with 2 consecutive days off, subject to change every 3-4 months)

Application: Apply via Amazon Virtual Hiring and complete the assessment.

Key Responsibilities

Manage inquiries related to leave of absence (LOA) and disability events, providing guidance on benefits and options.
Act as the single point of contact for employees, offering holistic case management, including reviewing medical documentation to adjudicate leaves per Amazon policies, federal/state laws (e.g., ADA/ADAAA, FMLA), and benefit plans.
Develop and adjust case management plans based on employees’ evolving needs.
Address sensitive situations, troubleshoot issues, and remove barriers during leave events.
Facilitate smooth return-to-work plans, including ramp-back strategies.
Educate managers and stakeholders on employee needs pre- and post-leave.
Maintain accurate system records and ensure compliance with regulations and company policies.
Collaborate with third-party administrators, HR, Legal, Payroll, Benefits, and other teams as needed.

Basic Qualifications

Bachelor’s degree in Business, HR, or a related field (or equivalent high school diploma with relevant experience).
Minimum 2 years of experience in:
- Customer service, HR management, case management, or leave/disability management.
Intermediate proficiency in MS Word, Excel, and Outlook.

Preferred Qualifications

Knowledge of U.S. leave laws (e.g., ADA/ADAAA, FMLA).
Strong critical thinking and problem-solving skills with limited information.
Ability to build relationships and influence cross-functional teams.
Strong time management and ownership of deliverables.
Excellent verbal and written communication skills.
Prior experience in leave/disability management using case management systems, determining eligibility, and executing case plans.
Experience guiding employees/managers on LOA, disability, accommodations, or HR-related matters.
Ability to handle confidential information and manage multiple priorities in a dynamic environment.

About the Team

The Amazon Disability Leave Services (DLS) team aims to build a best-in-class program to deliver leave of absence, disability, and accommodation services globally. As a Case Manager, you’ll play a critical role in supporting Amazon employees, applicants, and candidates through their leave and disability events, ensuring a connected and trusted experience.

Additional Details

Role Type: Individual contributor (no direct reports).
Relocation: No domestic relocation provided.
Work Environment: 24/7 rotational shifts with night shifts only.
Diversity: Amazon is an Equal Opportunity Employer, committed to diversity and inclusion, and does not discriminate based on race, gender, disability, veteran status, or other protected categories.

If interested, apply through the provided link and complete the mandatory assessment. For further details, contact the Amazon recruitment team via the application portal.

CLICK HERE TO APPLY

Research Amazon’s Culture: Understand Amazon’s Leadership Principles and align your answers to demonstrate customer obsession, ownership, and problem-solving. Highlight Relevant Experience: Emphasize your 2+ years in HR or customer service, focusing on case management, leave/disability knowledge, or handling sensitive situations. Showcase Communication Skills: Practice clear, concise responses for both verbal and written scenarios, as the role requires strong communication in a voice support setting. Prepare for Behavioral Questions: Use the STAR method (Situation, Task, Action, Result) to describe past experiences in managing cases, resolving issues, or collaborating cross-functionally. Demonstrate Adaptability: Highlight your ability to work night shifts, manage confidential information, and adapt to changing priorities in a fast-paced environment.