Big Basket Work From Home – Customer Support Associate
Job Description : Customer Service Executive
Company: Big Basket IRCPL
Location: 1st Floor, Big Basket Warehouse, Sai Prithvi Enclave, Masjid Banda, Towards Kala Jyothi Road, Beside Sarath City Mall, Kondapur, Hyderabad, Telangana – 500084
Landmark: Near Jain Heritage a Cambridge School (Botanical Garden Road)
Location Link: Google Maps
Interview Schedule: Monday to Saturday, 10:00 AM to 4:00 PM
Application: Send CV via WhatsApp to +91-9511921087 (No calls)
Job Details
- Role: Customer Service Executive
- Work Arrangement:
- First 3 months: Work From Office (WFO)
- After 3 months: Work From Home (WFH), with 6 days WFO every 2 months if required
- Job Location: Kondapur, Hyderabad
- Shift: Rotational shifts between 6:00 AM and 11:45 PM (9-hour shifts)
- Salary: ₹2 LPA (for freshers)
- Perks and Benefits: Provident Fund (PF), Employees’ State Insurance Corporation (ESIC), Internet Allowance
Responsibilities
- Interact with customers via calls to resolve issues to their satisfaction
- Accurately understand customer problems and follow established procedures to address them
- Communicate effectively with customers across India
- Uphold the company’s high standards of customer service
Candidate Requirements
- Languages: Must be fluent in one of the following combinations:
- English, Hindi, and Telugu
- English, Hindi, and Marathi
- English, Hindi, and Bengali
- Education:
- Any (10+2, Diploma, Degree)
- Not eligible: B.Tech, MBA, or PG freshers
- Experience:
- Freshers and candidates with BPO sector experience are welcome
- Skills and Attributes:
- Good communication skills in the required languages
- Team player with a positive attitude and commitment to work
- Flexible with rotational shifts
- Typing speed: Minimum 20–25 WPM
- Age Limit: Up to 30 years
Desired Candidate Profile
- Strong communication skills in the specified language combinations
- Collaborative and team-oriented
- Committed and professional attitude
- Adaptable to rotational shift schedules
- Meets minimum typing speed requirement
How to Apply
- Walk-in Interviews:
- When: Monday to Saturday, 10:00 AM to 4:00 PM
- Where: Big Basket IRCPL, Kondapur (address above)
- Directions to Location:
- From Hi-Tech City Metro Station → Masjid Banda → Left at Chatrapati Shivaji Circle → Kala Jyothi Road → Sai Prithvi Enclave → 1st Floor of Big Basket Warehouse
- Application: Send CV via WhatsApp to +91-9511921087 (Calls will not be answered)
Here are five unique tips to help you stand out and increase your chances of clearing the Customer Service Executive interview at Big Basket IRCPL:
- Showcase Multilingual Fluency with Real-Life Examples: Since the job requires proficiency in English, Hindi, and either Telugu, Marathi, or Bengali, prepare to demonstrate your language skills. During the interview, share specific instances where you effectively communicated in these languages, such as resolving a conflict or assisting someone in a professional or personal setting. Practice short, clear responses in each language to showcase your versatility and confidence.
- Highlight Typing Speed with a Practice Demo: The job requires a minimum typing speed of 20–25 WPM. Before the interview, practice typing on free online tools like TypingTest.com and note your speed. If possible, mention your typing speed confidently and offer to demonstrate it if the interviewer provides a chance. For example, say, “I’ve practiced my typing and consistently achieve 25 WPM, which helps me document customer interactions efficiently.”
- Prepare a Customer Service Scenario Response: Be ready to answer scenario-based questions about handling customer issues, as the role emphasizes resolving problems over calls. Prepare a concise story using the STAR method (Situation, Task, Action, Result) about a time you dealt with a challenging customer or solved a problem. Tailor it to reflect the job’s focus on understanding customer issues and following procedures, even if it’s from a non-BPO experience like retail or volunteering.
- Demonstrate Shift Flexibility with a Positive Attitude: The job involves rotational shifts between 6:00 AM and 11:45 PM. Show your adaptability by discussing how you’ve managed varied schedules in the past (e.g., balancing studies, part-time work, or personal commitments). Frame your flexibility as a strength, saying something like, “I’m comfortable with rotational shifts as I’ve successfully managed dynamic schedules, ensuring I stay productive and energized.”
- Research Big Basket’s Customer-Centric Culture: Big Basket emphasizes high-quality customer service. Before the interview, visit their website or app to understand their services, such as grocery delivery, and read customer reviews on platforms like X or Google to grasp common customer pain points. In the interview, mention how you align with their customer-first approach, e.g., “I noticed Big Basket prioritizes timely resolution of customer issues, and I’m passionate about ensuring every customer feels heard and valued.”
Bonus Tip: Arrive early for the walk-in interview (between 10:00 AM and 4:00 PM) at the Kondapur location, dressed in professional attire, with multiple copies of your CV. Since you’ve sent your CV via WhatsApp, reference it briefly to show you followed instructions. Practice a confident introduction that ties your skills to the job’s requirements, such as language proficiency and teamwork.
Good luck with your interview!