Customer Care Executive – Conneqt
Job Description : Customer Service Representative at Digitide
Company: Digitide
Job Location: Hyderabad, Telangana
Languages Required: English and one of the following: Hindi, Telugu, or Kannada
Salary: ₹13,000 to ₹20,000 (take-home, depending on experience and skills)
Contact HR:
- Name: Manasa / Harsh
- Phone: 8978213395 / 8074302903
- Email: Manasa.kalyan@digitide.com
Job Details
- Role: Customer Service Representative
- Work Type: Inbound customer service calls, back-office email support, e-commerce, and outbound support for retail and banking processes
- Salary: ₹13,000–₹20,000 per month (based on experience and skills)
- Employee Benefits:
- Health insurance
- Good work-life balance
Job Description
As a Customer Service Representative at Digitide, you will engage with customers through inbound and outbound calls, emails, and online support to provide seamless solutions for retail and banking services. The role requires strong problem-solving skills to deliver quick, effective assistance and ensure a smooth customer experience.
Broad Responsibilities / Major Deliverables
- Handle inbound and outbound calls, emails, and chats
- Listen to and understand customer requirements
- Provide details and benefits of products/services to customers
- Deliver end-to-end solutions to customer issues
- Ask relevant questions to probe and prompt as needed
- Accurately and timely capture all customer-provided information
- Follow up with brands per the escalation matrix until issue resolution
- Stay updated on products, processes, and services offered by the client
- Adhere fully to quality parameters and Standard Operating Procedures (SOPs)
- Collaborate with team members, Subject Matter Experts (SMEs), and team leaders
- Maintain 100% adherence to schedules
- Escalate calls to team leaders/managers when necessary
- Handle irate or demanding customers tactfully
Candidate Requirements
- Languages: Fluency in English and at least one of Hindi, Telugu, or Kannada
- Skills:
- Strong problem-solving and communication skills
- Ability to handle customer interactions professionally and tactfully
- Team player with a cooperative attitude
- Comfortable with inbound/outbound calls, emails, and chats
- Ability to adhere to schedules and SOPs
- Experience: Not explicitly mentioned, but salary depends on experience and skills, suggesting both freshers and experienced candidates may apply
How to Apply
- Contact HR: Reach out to Manasa or Harsh
- Phone: 8978213395 or 8074302903
- Email: Send your CV to Manasa.kalyan@digitide.com
5 Unique Tips to Clear the Interview
- Demonstrate Language Proficiency with Contextual Responses: Since fluency in English and one of Hindi, Telugu, or Kannada is required, prepare to showcase your language skills. During the interview, share examples of how you’ve used these languages to solve problems or assist others, such as helping a customer in a previous job or a personal situation. Practice switching between languages smoothly to reflect your ability to handle multilingual customer interactions.
- Prepare for Scenario-Based Questions on Customer Handling: Expect questions about handling irate customers or resolving complex issues, as the role emphasizes tactful problem-solving. Use the STAR method (Situation, Task, Action, Result) to prepare a story about a time you calmed an upset customer or resolved a query effectively. For example, describe how you patiently addressed a customer’s concern while adhering to procedures, aligning with Digitide’s focus on end-to-end solutions.
- Highlight Multitasking Across Communication Channels: The role involves calls, emails, and chats. Show your ability to manage multiple communication channels by discussing experiences where you juggled tasks, such as responding to emails while handling calls or chats in a previous job, internship, or even academic projects. Mention tools like CRM software or email platforms you’re familiar with to demonstrate readiness for back-office tasks.
- Showcase Adherence to SOPs and Schedules: Digitide emphasizes 100% schedule adherence and SOP compliance. Prepare to discuss how you’ve followed processes or maintained punctuality in past roles, studies, or personal commitments. For example, say, “In my previous role, I strictly followed protocols for customer query resolution and maintained a perfect attendance record, ensuring timely service delivery.”
- Research Digitide’s Retail and Banking Focus: Since the role supports retail and banking services, research common customer issues in these sectors, such as delivery delays or banking transaction disputes. Visit Digitide’s website or check posts on X for insights into their operations. In the interview, mention your understanding of these sectors, e.g., “I know retail customers value quick resolution of delivery issues, and I’m eager to use my problem-solving skills to enhance their experience with Digitide. ”
Bonus Tip: Before contacting HR, tailor your CV to highlight relevant skills like language proficiency, customer service experience, and multitasking. When reaching out via email or phone, be professional and concise, mentioning your interest in the Customer Service Representative role and your readiness to contribute to Digitide’s customer-centric approach.
Good luck with your application and interview!