International Voice Process Jobs in Axis Services
Job Highlights
- Role: International Voice Process (Customer Support)
- Qualification: Undergraduate or Graduate
- Experience: Minimum 1 year in customer support (voice); freshers may also apply
- Skills: Strong communication, interpersonal skills, and ability to resolve customer concerns via voice or chat
- Salary: Up to 5.5 LPA
- Benefits: Two-way cab facility provided
- Work Schedule: Rotational shifts, 5 days/week with 2 rotational days off
- Location: Hyderabad
- Joining: Immediate joiners only
- Interview Process: Virtual (HR, Assessment, Operations Round)
- Contact: Teena (8125336049, Teena.jain@axisservice.co.in)
Job Match Score
- Early Applicant Advantage: Applying early increases visibility to recruiters.
- Key Skills Match:
- Strong English communication (voice/chat).
- Customer support experience (1 year for voice roles).
- Problem-solving and interpersonal skills.
- Location Eligibility: Must be based in or able to relocate to Hyderabad.
- Experience Fit: Ideal for candidates with 1+ years in voice-based customer support; freshers with strong communication skills may also qualify.
10 Tips for Interview Success
- Refine Communication Skills: Practice clear, fluent English for voice and chat interactions.
- Highlight Voice Experience: Emphasize your 1+ years in customer support (voice) with specific examples.
- Prepare for Virtual Interviews: Test your internet, audio, and video setup for HR, Assessment, and Ops rounds.
- Showcase Problem-Solving: Share examples of resolving customer issues via voice or chat using the STAR method.
- Research the Company: Understand the employer’s focus on international customer support (e.g., Axis Services).
- Confirm Shift Flexibility: Express readiness for rotational shifts and immediate joining.
- Update Resume: Tailor your resume to highlight relevant customer support experience and skills.
- Practice Assessments: Be prepared for tests on communication, typing, or customer service scenarios.
- Ask Questions: Inquire about client types, team structure, or growth opportunities to show interest.
- Follow Up: After applying, send your resume to Teena.jain@axisservice.co.in and follow up via WhatsApp (8125336049).
Application Process
- Submit Resume: Email your updated resume to Teena.jain@axisservice.co.in.
- Contact: Reach out to Teena via WhatsApp (8125336049) for queries or to confirm application.
- Interview: Prepare for virtual rounds (HR, Assessment, Operations).
- Note: Only immediate joiners are eligible; ensure you can relocate to Hyderabad if not already based there.
Additional Notes
- Verify the job listing’s authenticity and avoid any requests for payment.
- Ensure your resume highlights relevant customer support experience and communication skills for a strong application.
10 Tips for Crafting a Resume for International Voice Process Role
- Tailor to the Role: Highlight 1+ years of customer support (voice) experience and strong communication skills specific to the international voice process job.
- Clear Contact Info: Include your name, phone number, email, and Hyderabad location at the top.
- Professional Summary: Write a concise summary showcasing your customer support expertise and fluency in English.
- Emphasize Experience: List relevant voice/chat support roles, detailing tasks like resolving customer issues using the STAR method.
- Highlight Skills: Include key skills like English fluency, interpersonal skills, and problem-solving, matching the job description.
- Education Section: Mention your undergraduate/graduate degree clearly, as it’s a requirement.
- Shift Flexibility: Note your willingness to work rotational shifts and join immediately.
- Keep it Concise: Limit the resume to 1 page, using bullet points for clarity and brevity.
- Use Action Verbs: Start bullet points with verbs like “resolved,” “assisted,” or “coordinated” to show impact.
- Proofread Thoroughly: Ensure no spelling or grammar errors to reflect strong communication skills.
Self-Introduction for International Voice Process Role (Fresher)
Hello, I’m [Your Name], a [Your Degree, e.g., B.Com] graduate with a strong passion for customer service and excellent English communication skills. As a fresher, I’m eager to leverage my interpersonal skills and problem-solving abilities to resolve customer concerns effectively through voice and chat in the international voice process role. I’m adaptable, comfortable with rotational shifts, and excited to contribute to a dynamic team in Hyderabad while delivering exceptional support to global clients.