Virtual interview for Voice process in 24/7ai
Job description from [24]7.ai outlines a position for an International Voice Process role based in Hyderabad, Telangana. Below is a structured summary of the key details:
Job Overview
- Position: International Voice Process
- Work Mode: Work from Office
- Location: [24]7.ai Pvt Ltd, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039
- Salary: ₹17,000 to ₹25,000 (take-home after deductions)
- Date of Joining: September 5, 2025
Skills Required
- Excellent verbal communication
- Multitasking and coordination skills
- Strong judgment skills for quick and effective problem-solving
- Willingness to work in 24×7 rotational shifts
Perks and Benefits
- Two-way free transportation (home pickup and drop)
- Self-to-Work (STW) allowance of ₹3,300 (for male employees only)
- Medical insurance for self and dependents
Job Requirements
- Shift: Night shifts only
- Work Schedule: 5 days a week with 2 rotational days off (no fixed weekends)
- Eligibility:
- No candidates pursuing regular studies
- Must have 10th and 12th board certificates
- Must reside within 23 km of the office location
- Qualifications: Intermediate (10+2), Diploma (10+3), or Graduation
- Experience: 0–5 years
- Age: 18–35 years
- Note: Candidates who attended an interview within the last 30 days are not eligible.
Interview Process
- Personal Introduction Round (PIR)
- Second Level Screening Round
- Tool Assessment
- ACM Round
Interview Details
- Mode: Virtual (Microsoft Teams)
- Meeting ID: 479 235 742 729
- Passcode: wt2FG7iQ
- Dates: September 2–5, 2025
- Time: 4:00 PM to 4:30 PM (IST)
Additional Notes
- Regular pursuing students are not eligible.
- Referrals are encouraged for friends seeking job opportunities.
If you meet the eligibility criteria and are interested, prepare for the virtual interview by joining the Teams meeting during the specified dates and times. Ensure you have your 10th and 12th board certificates ready and reside within 23 km of the office location.
To increase your chances of clearing the interview for the International Voice Process role at [24]7.ai, here are five targeted tips based on the job description and interview process:
- Hone Your Verbal Communication Skills The job emphasizes excellent verbal communication as a key requirement. Practice clear, concise, and confident speaking. Prepare for the Personal Introduction Round (PIR) by crafting a 1–2 minute introduction about yourself, highlighting your education, experience (if any), and why you’re a good fit for a voice-based customer service role. Record yourself to ensure proper pronunciation, tone, and fluency. If possible, practice with a friend to simulate a conversational setting.
- Demonstrate Problem-Solving and Multitasking Abilities The role requires multitasking, coordination, and judgment skills to provide effective solutions. During the Second Level Screening and ACM Round, expect situational questions like, “How would you handle an upset customer?” or “How do you prioritize tasks in a fast-paced environment?” Prepare examples from past experiences (work, studies, or personal life) where you resolved issues quickly or managed multiple tasks efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
- Familiarize Yourself with Common Call Center Tools The Tool Assessment round likely tests your ability to navigate or understand basic customer service software or tools. While specific tools aren’t mentioned, familiarize yourself with common call center platforms like CRM systems (e.g., Salesforce, Zendesk) or ticketing software. Practice basic computer skills, such as typing speed (aim for 30–40 WPM) and navigating multiple browser tabs, as these may be tested. If you’re unfamiliar with such tools, review online tutorials to gain basic proficiency.
- Show Adaptability to Night Shifts and Flexibility The job involves night shifts and a 24×7 rotational schedule, so interviewers will assess your willingness to adapt. Be prepared to answer questions like, “Are you comfortable working night shifts?” or “How do you manage a flexible schedule?” Express enthusiasm for the schedule and mention any prior experience (e.g., late-night studying, part-time work) that shows your adaptability. Highlight your ability to stay focused and productive during non-standard hours.
- Prepare Questions and Show Enthusiasm To stand out, demonstrate genuine interest in the role and company. Research [24]7.ai’s services (they focus on customer experience solutions) and prepare 1–2 thoughtful questions for the interviewer, such as, “What does a typical day look like for this role?” or “What training programs does [24]7.ai offer for new hires?” This shows initiative and engagement. Also, convey enthusiasm for the role’s perks (e.g., free transportation, medical insurance) to signal your commitment.
Additional Notes
- Technical Setup: Ensure a stable internet connection, a working microphone, and a quiet environment for the virtual Teams interview (September 2–5, 4:00–4:30 PM IST). Test the meeting ID and passcode beforehand.
- Documentation: Keep your 10th and 12th board certificates ready, as they’re mandatory.
- Confidence and Clarity: Stay calm, smile, and maintain a professional tone during the virtual interview to align with the role’s customer-facing nature.