Walk-in interview in Genpact 2025

Walk-in interview in Genpact 2025

Job Description : Genpact Mega Walk-In Drive for Freshers (International Chat + Voice Support Roles)

Company Overview: Genpact (NYSE: G) is a global advanced technology services and solutions company focused on delivering transformative value through AI, automation, and digital innovation. With their industry-first AI Gigafactory, they empower global enterprises to solve complex challenges, work smarter, and grow faster. Genpact fosters a dynamic, inclusive, and values-driven culture built on curiosity, courage, and innovation.

Job Details:

• Position: International Chat + Voice (Blended) Support Roles
• Event: Mega Walk-In Drive
• Date: September 9, 2025 (Tuesday)
• Time: 11:30 AM – 1:00 PM
• Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
• Work Location: Hyderabad (Work from Office only)
• Experience: Freshers only (2020-2025 graduates; post-graduates, undergraduates, or pursuing candidates not eligible)
• Languages: English (excellent proficiency with neutral accent required)
• Shifts: Flexible (candidates must be open to any shift)

Eligibility:

• Education: Graduation in any discipline (except law) from 2020-2025. Candidates must have provisional certificates/marksheets.
• Skills:
  • Knowledge of Email Clients and basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.).
  • Effective probing, analytical, and customer-centric skills.
  • Strong written and spoken English with a neutral accent.
  • Basic technical skills and familiarity with sales techniques.

Role & Responsibilities:

• Handle multiple chats (3+ simultaneously) and respond to customer queries promptly.
• Provide solutions based on help articles and company policies.
• Replicate customer issues, report bugs, and suggest improvements.
• Deliver excellent customer service, addressing technical queries related to Domains, Hosting, Servers, SSL, Email, Site Lock, Site Backup, etc.
• Collaborate with internal teams to provide required support/information.
• Upskill regularly to enhance knowledge and support capabilities.
• Upsell relevant products based on customer needs.
• Assist with data collection for account recovery.
• Maintain a deep understanding of client processes and policies.

Documents to Carry:

1. 3 copies of updated resume
2. 3 passport-size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Pay-slip (if applicable)

Why Join Genpact?:

• Innovate: Work at the forefront of AI, automation, and digital transformation.
• Impact: Solve real-world business challenges for global enterprises.
• Grow: Gain hands-on experience, mentorship, and continuous learning opportunities.
• Collaborate: Join 140,000+ professionals in a values-driven, inclusive culture.
• Thrive: Be part of a team that pushes boundaries with courage, curiosity, and integrity.

Note:

• Genpact is an Equal Opportunity Employer, ensuring a fair hiring process without discrimination.
• No fees are charged for job applications, and candidates should beware of scams requesting payments for starter kits, applications, or equipment.

For more details, visit genpact.com or follow Genpact on LinkedIn, X, YouTube, and Facebook.

Action: Attend the walk-in drive with the required documents and seize the opportunity to join a transformative team at Genpact!

Here are 10 unique tips tailored for the Genpact International Chat + Voice Support role interview on September 9, 2025, in Hyderabad:

1. Showcase Multitasking: Demonstrate your ability to handle 3+ chats simultaneously by sharing a scenario (e.g., managing multiple tasks in college) using the STAR method (Situation, Task, Action, Result).
2. Highlight Tech Curiosity: Mention a time you explored or troubleshooted a technical issue (e.g., setting up an email client or resolving a browser issue) to align with the role’s technical query support.
3. Emphasize Upselling Skills: Prepare a brief example of how you persuaded someone (e.g., a friend or during a project) to show your potential for upselling products based on customer needs.
4. Mimic Live Chat Scenarios: Practice responding to mock customer queries (e.g., “My domain isn’t working”) with clear, concise, and polite answers to showcase your chat handling skills.
5. Know Genpact’s AI Edge: Research Genpact’s AI Gigafactory and mention how your interest in AI-driven solutions aligns with their innovative approach to customer support.
6. Demonstrate Shift Flexibility: Share a story of adapting to a demanding schedule (e.g., late-night study sessions) to prove you’re ready for flexible shifts.
7. Bug Reporting Example: Prepare a concise example of identifying and reporting an issue (e.g., a glitch in an app or website) to show your ability to replicate and escalate problems.
8. Customer-Centric Story: Craft a memorable story about going the extra mile to help someone, tying it to Genpact’s focus on excellent customer service.
9. Ask a Role-Specific Question: Ask, “How does Genpact leverage AI in its chat and voice support processes?” to show engagement with their tech-driven culture.
10. Neutral Accent Practice: Record yourself answering common customer queries in English and refine your accent for clarity and neutrality, as this is a key requirement.

Pro Tip: Arrive early at the Hyderabad venue with all required documents (resume, Aadhar, photos, marksheets) organized in a folder to show preparedness.

Here are 10 unique tips for crafting a standout resume tailored for the Genpact International Chat + Voice Support role for the September 9, 2025, walk-in drive in Hyderabad:

1. Tailor to the Role: Highlight skills like multitasking (e.g., handling 3+ chats), customer service, and basic knowledge of email clients, domains, hosting, and internet technology to align with the job description.
2. Use Action Verbs: Start bullet points with strong verbs like “resolved,” “assisted,” “analyzed,” or “upsold” to describe college projects, internships, or part-time work, emphasizing problem-solving and customer focus.
3. Showcase Tech Familiarity: Include a “Technical Skills” section listing email clients (e.g., Outlook, Gmail), browsers, or basic troubleshooting to match the role’s technical query requirements.
4. Highlight English Proficiency: Mention “Excellent written and verbal English with neutral accent” in the skills section or under a language proficiency heading to address a key job requirement.
5. Quantify Achievements: Add measurable outcomes, e.g., “Managed 5+ group projects simultaneously in college, meeting all deadlines” to demonstrate multitasking and collaboration.
6. Include Relevant Projects: List academic or personal projects related to customer support or tech, e.g., “Developed a website troubleshooting guide for a college assignment” to show initiative.
7. Keep it Concise: Limit the resume to one page, focusing only on 2020-2025 graduation details, relevant skills, and experiences, as post-graduates are ineligible.
8. Add a Customer-Centric Objective: Write a brief objective, e.g., “Motivated 2024 graduate eager to leverage technical knowledge and customer-centric skills to deliver exceptional chat and voice support at Genpact.”
9. Mention Upskilling Efforts: Include any self-learning, like online courses on customer service, sales techniques, or AI basics, to align with Genpact’s innovation-driven culture.
10. Professional Formatting: Use a clean, ATS-friendly format with clear headings (Education, Skills, Experience) and a professional font (e.g., Arial, 11pt). Ensure no errors, as attention to detail is critical for customer support roles.

Pro Tip: Print 3 copies of your resume on quality paper and organize them with your Aadhar card, marksheets, and 3 passport photos in a folder for the walk-in interview to show preparedness.

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