Work From Home Jobs In Teleperformance

Work From Home Jobs In Teleperformance

Blended Customer Support role (Chat + Voice) with Teleperformance, offering a Work From Home (WFH) opportunity for a premium client on a permanent basis. Below is a detailed breakdown of the job description:

Role & Responsibilities

• Position: Blended Customer Support (Chat + Voice)
• Work Mode: Work From Home (WFH)
• Process: Inbound process
• Working Days: 6 days a week with 1 rotational day off
• Salary: ₹16,000 in-hand
• Joining: Immediate joiners preferred

Eligibility Criteria

• Experience: Open to both freshers and experienced candidates (minimum 1 year of experience with necessary documents)
• Education: Only graduates can apply (preferred from ICSE, CBSE boards, or degrees like BA, BBA, BBM, etc.)
• Communication Skills:
  • Excellent command of English and Hindi (spoken, reading, and writing)
  • No Mother Tongue Influence (MTI)
• Typing Skills: Minimum 30 words per minute (wpm) with 90% accuracy
• Technical Requirements (candidate must provide their own system):
  • System: Core i3 7th Gen or above, 8GB RAM, Windows 10/11
  • Camera: Mandatory
  • Internet Speed: Minimum 20 Mbps (submission requires proof of 50 Mbps)
  • Headset: Compatible USB headset with noise cancellation
  • Inverter/UPS: Mandatory

Preferred Candidates

• Graduates with excellent English and Hindi communication skills
• Candidates from ICSE, CBSE boards or with degrees like BA, BBA, BBM, etc.
• Immediate joiners

Interview Process

1. HR Interview
2. Assessment
3. Operations Round

Application Process

Interested candidates should send the following to barnali.dutta@teleperformancedibs.com:

• CV
• Laptop Configuration Photo: Showing Core i3 7th Gen or above, 8GB RAM, Windows 10/11
• USB Headset Photo
• Wi-Fi Speed Picture: Showing minimum 50 Mbps
• Documents:
  • Offer Letter/Appointment Letter (for experienced candidates)
  • Experience Letter
  • Last 3 months’ payslips
• Details:
  • Name
  • Contact Number
  • Mention keyword “WFH” in the email

Additional Notes

• Candidates must use their own system meeting the specified requirements.
• The role requires excellent communication skills and adherence to technical specifications.

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To excel in the Teleperformance interview for the Blended Customer Support (Chat + Voice) role, here are five unique tips tailored to the job requirements, ensuring they differ from the previous suggestions:

1. Craft a Compelling Self-Introduction Tailored to Teleperformance Prepare a concise 60-second self-introduction that highlights your bilingual communication skills (English and Hindi) and aligns with Teleperformance’s focus on customer service excellence. Instead of a generic intro, emphasize your passion for helping customers and any relevant experience (e.g., resolving queries in a part-time job or academic project). Mention your comfort with WFH setups to show readiness for the role’s specific demands.
2. Simulate Real-Life Customer Scenarios for the Assessment The assessment round may test your ability to handle customer queries via chat or voice. Practice responding to common scenarios like billing disputes, technical issues, or product inquiries in both English and Hindi. Use a professional yet empathetic tone, and record yourself to refine your clarity and tone. During the interview, mention this preparation to demonstrate your proactive approach and ability to handle the blended support format.
3. Showcase Problem-Solving with Technical Workarounds Since the role requires using your own system (Core i3 7th Gen, 8GB RAM, 20 Mbps internet, etc.), expect questions about handling technical glitches in a WFH setup. Prepare to discuss how you’d troubleshoot issues like internet lag or headset malfunctions (e.g., switching to a backup Wi-Fi or checking audio settings). Sharing a specific instance where you resolved a tech issue quickly will highlight your resourcefulness and readiness for remote work.
4. Highlight Typing Efficiency with Industry Tools The requirement of 30 WPM with 90% accuracy is critical. To stand out, familiarize yourself with customer support platforms like Zendesk or LiveChat, where typing efficiency is key. Practice drafting professional responses under time constraints, and during the interview, mention how you’ve honed your typing skills using tools like TypingClub or 10FastFingers. This shows you’re prepared for the chat-based aspect of the role.
5. Demonstrate Cultural Fit with Teleperformance’s Global Standards Research Teleperformance’s commitment to diversity and client satisfaction (check their official site, teleperformance.com, for insights). In the HR or Operations round, weave in how your ability to communicate without Mother Tongue Influence (MTI) and your adaptability to diverse customer needs align with their global standards. For example, share how you’ve successfully communicated with people from varied backgrounds, showcasing your versatility and cultural awareness.