Job description
Greetings from Teleperformance!!!
We have a great opportunity as Customer Support for our premium client, Ecommerce Giant on permanent basis.
Voice Customer Support for WFH
Role & responsibilities
Only Experienced can apply (Should have necessary documents minimum 1 year)
Under Graduate or Graduate can apply
Candidate should have excellent communication skills
Candidate should have own system with below specifications:
System: Core i5 7th Gen or above, 8GB RAM
Camera: Mandatory
Internet Speed: Minimum 20 Mbps
Headset: Compatible USB headset with noise cancellation
Invertor / UPS: Mandatory
Job Description:
Work Mode: Work From Home
Inbound process
Working days: 6 days with 1 rotational week off.
Preferred Candidates: Immediate Joiners
Preferred Languages: Candidate who have excellent English & Hindi communication no MTI (mother tongue influence)
Excellent communication skills are Mandatory.
Should have typing speed of 30 wpm with 90% accuracy.
Salary- 19k inhand
Preferred Candidates:
Should have excellent English & Hindi communication, spoken, reading and writing
Preferred candidates from ICSE , CBSE board, Ba, Bba, Bbm etc.
Interview Rounds
HR interview
Assessment
Operation Round
****************** Need to use own system with required specifications***********************
If interested share CV at barnali.dutta@teleperformancedibs.com or connect at 7384484039
Laptop configuration photo (i5, 8gb ram 7 gen, windows 10/11)
USB Headset photo
Wifi speed picture (minimum 50mbps)
Offer Letter / Appointment letter
Experience Letter
Last 3 months payslips
Name and Contact Number
Mentioning keyword “WFH”
**Exciting Career Opportunity with Teleperformance!**
Join us at Teleperformance for an incredible opportunity to work as a **Customer Support Executive** for one of our prestigious clients, a leading E-commerce Giant. This is a **permanent position** with the flexibility of **Work From Home (WFH)**, offering a dynamic and rewarding career path for passionate individuals.
**Role & Responsibilities**
We are seeking **experienced candidates** with at least **1 year of relevant experience** (supported by necessary documentation). This role is open to **Undergraduates and Graduates** who possess **outstanding communication skills** in both **English and Hindi**, free from any Mother Tongue Influence (MTI). Candidates must be equipped with their own system meeting the following specifications:
– **System Requirements**:
– Processor: Intel Core i5 (7th Generation or higher)
– RAM: Minimum 8GB
– Operating System: Windows 10 or 11
– **Web Camera**: Mandatory for video interactions
– **Internet Connection**: Minimum speed of **20 Mbps** (50 Mbps preferred for optimal performance)
– **Headset**: USB-compatible with noise-cancellation features
– **Power Backup**: Inverter or UPS is mandatory to ensure uninterrupted work
**Job Overview**
– **Work Mode**: 100% Work From Home
– **Process**: Inbound Voice Customer Support
– **Work Schedule**: 6 days a week with **1 rotational day off**
– **Joining Preference**: Immediate joiners are highly preferred
– **Language Proficiency**: Candidates must demonstrate excellent command over **English and Hindi** (spoken, written, and reading skills)
– **Typing Skills**: Minimum typing speed of **30 words per minute** with **90% accuracy**
– **Salary**: **₹19,000 in-hand** per mont
### **Preferred Candidate Profile**
We are looking for individuals who excel in communication and have a professional demeanor. Candidates from **ICSE, CBSE boards** or those with qualifications like **BA, BBA, BBM**, or similar are preferred. The ideal candidate should:
– Have **excellent verbal and written communication skills** in English and Hindi
– Be comfortable handling customer queries in a fast-paced environment
– Demonstrate professionalism and adaptability in a remote work setup
– Possess a proactive attitude and problem-solving skills
—
**Interview Process**
The selection process is designed to identify the best talent and consists of the following rounds:
1. **HR Interview**: An initial discussion to understand your background, skills, and motivation
2. **Assessment Round**: A test to evaluate your communication, typing, and technical skills
3. **Operations Round**: A final interview to assess your suitability for the role and alignment with client expectations
**Application Requirements**
To apply, candidates must submit the following documents:
**Updated CV**
**Laptop Configuration Proof**: A screenshot or photo confirming the system specifications (Core i5 7th Gen or above, 8GB RAM, Windows 10/11)
– **USB Headset Photo**: Evidence of a compatible noise-canceling USB headset
– **Internet Speed Proof**: A screenshot showing a minimum speed of **50 Mbps**
– **Offer Letter/Appointment Letter**: From your previous employer
– **Experience Letter**: Verifying at least 1 year of relevant experience
– **Last 3 Months’ Payslips**: To validate your work history
– **Name and Contact Number**: Clearly mentioned in your application
– **Keyword**: Include the keyword **“WFH”** in your application email
**How to Apply**
If you’re excited about this opportunity and meet the eligibility criteria, please send your application to **barnali.dutta@teleperformancedibs.com** or reach out to us at **7384484039** for further details. Ensure all required documents are attached, and don’t forget to mention the keyword **“WFH”** in your email subject or body to expedite the process.
**Why Join Teleperformance?**
At Teleperformance, we value talent, dedication, and innovation. By joining our team, you’ll have the chance to work with a global leader in customer experience management, serving a renowned E-commerce Giant. This role offers:
– A stable and rewarding career with a **permanent position**
– The flexibility of **working from home**, allowing you to balance work and personal life
– Opportunities for growth and skill development in a dynamic industry
– A supportive work environment with access to cutting-edge tools and technologies
**Who We’re Looking For**
We’re seeking individuals who are passionate about delivering exceptional customer service and are comfortable working in a fast-paced, technology-driven environment. If you have excellent communication skills, a reliable setup for remote work, and a drive to succeed, this is the perfect opportunity for you. Immediate joiners with a professional attitude and a commitment to excellence will thrive in this role.
### **Important Notes**
– Candidates must use their **own system** meeting the specified technical requirements.
– Only candidates with **1+ years of experience** and the required documentation will be considered.
– Excellent **English and Hindi communication skills** are non-negotiable, and candidates must avoid any MTI in their speech.
– Ensure your application is complete with all requested documents to avoid delays in the hiring process.
—
### **Take the Next Step**
Don’t miss this chance to build a rewarding career with Teleperformance and our esteemed E-commerce client. Submit your application today with all required documents and the keyword **“WFH”** to **barnali.dutta@teleperformancedibs.com** or contact us at **7384484039**. We look forward to welcoming you to our team