WALKIN INTERVIEW FOR NON VOICE PROCESS / VOICE PROCESS IN SUTHERLAND 2025

WALKIN INTERVIEW FOR NON VOICE PROCESS / VOICE PROCESS IN SUTHERLAND

Job Description

Role: International Voice & Non-Voice Process

Company: Sutherland

Employment Type: Full-Time, Permanent

Location: Work From Office (mandatory, no work-from-home)

Eligibility: Candidates within a 25 km radius of the office

Shift: 24/7 rotational shifts, 5 days/week with rotational week-offs

Joining: Immediate joiners only

Time and Venue

2nd September – 11th September , 9.30 AM – 5.30 PM

Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089

Role Overview

The role involves handling international voice and non-voice processes for clients, primarily from the U.S., Dubai, and other countries. Responsibilities include providing product and service support or technical support to resolve customer issues via voice, email, chat, or SMS.

Key Responsibilities

• Manage customer queries and provide solutions for product or service issues.
• Handle communication through voice and non-voice channels (email, chat, SMS).
• Deliver high-quality customer support for international clients.

Preferred Candidate Profile

• Education: Both undergraduates and graduates are eligible.
• Experience:
  • Freshers can apply for voice/non-voice roles.
  • Minimum 8 months of experience in international non-voice processes for experienced candidates.
• Skills:
  • Fluent in English with excellent communication skills.
  • Experience in voice, email, chat, or SMS support.
• Location: Must reside within 25 km of the office.
• Availability:
  • Comfortable with 24/7 rotational shifts and working from the office.
  • Immediate joiners only.
• Restrictions:
  • Out-of-station candidates are not eligible.
  • Candidates pursuing education are not eligible.
  • No virtual interviews available.

Interview Process

1. HR Round: Initial screening to assess eligibility and communication skills.
2. Assessment Round: Likely tests for English proficiency, typing, or technical skills.
3. Operations Round: Evaluates domain knowledge and ability to handle customer queries.

Perks and Benefits

• Develop emotional intelligence through customer interactions.
• Gain in-depth product/service knowledge.
• Build transferable skills (e.g., communication, problem-solving).
• Opportunity to educate customers without a sales focus.
• Scope to work on a side project.
• Enhance problem-solving skills.
• Two-way cab facility for night shifts (within 25 km of the office).

Additional Notes

• No Work From Home: The role requires mandatory office attendance.
• Transport: Two-way cab facility provided for night shifts only (within 25 km).
• Contact: Hajera HR (7416270242) for queries or application process.
• Important: Sutherland does not request payment or favors for job opportunities.

10 Tips for Interview Success

1. Emphasize English Fluency: Practice clear, confident English communication, as it’s a key requirement.
2. Highlight Experience: If experienced, discuss your 8+ months in international non-voice processes with specific examples.
3. Prepare for Assessments: Be ready for tests on typing, English proficiency, or customer service scenarios.
4. Show Shift Flexibility: Confirm your willingness to work 24/7 rotational shifts and from the office.
5. Use STAR Method: For behavioral questions, structure answers with Situation, Task, Action, Result.
6. Research Sutherland: Understand their services and client base (e.g., U.S., Dubai) to align your answers.
7. Practice Customer Scenarios: Be ready to explain how you’d handle customer issues via voice or non-voice channels.
8. Demonstrate Problem-Solving: Share examples of resolving customer queries or technical issues efficiently.
9. Be Punctual: Since interviews are in-person, arrive on time to reflect reliability.
10. Ask Relevant Questions: Inquire about team structure, client types, or growth opportunities to show interest.

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Note

• Ensure you meet the location (within 25 km) and immediate joining requirements before applying.
• Contact Hajera HR (7416270242) for further details or to schedule an interview.
• Verify the job listing’s authenticity and avoid any requests for payment, as Sutherland does not charge for opportunities.

TIPS TO MAKE A UNQIUE RESUME

1. Polish English Skills: Practice fluent, clear English communication, as it’s critical for international client interactions.
2. Highlight Experience: Showcase any prior voice/non-voice customer support experience (minimum 8 months for non-voice roles).
3. Prepare for Assessments: Be ready for tests on typing speed, English proficiency, or customer service scenarios.
4. Emphasize Flexibility: Confirm comfort with 24/7 rotational shifts and mandatory office work.
5. Use STAR Method: Structure answers with Situation, Task, Action, Result for behavioral questions.
6. Research Sutherland: Understand their services, clients (e.g., U.S., Dubai), and customer support focus.
7. Demonstrate Problem-Solving: Share examples of resolving customer issues effectively via email, chat, or voice.
8. Show Location Eligibility: Confirm you reside within 25 km of the office to meet eligibility criteria.
9. Be Ready to Join Immediately: Highlight your availability as an immediate joiner to align with their urgency.
10. Arrive Prepared: Dress professionally, arrive on time for in-person interviews, and avoid virtual interview requests.