Work From Home Jobs in Tech Mahindra 2025
Job Description : Customer Support Associate (CSA) – Voice Process
Company: Tech Mahindra (Flipkart} (inferred from interview restriction)
Job Type: Work from Home (Work from Office option available per business needs)
Designation: Customer Support Associate (CSA)
Contract Duration: 90 days
Salary: Fixed salary (exact amount not specified)
Job Profile
- Resolve customer queries via voice calls in a professional and timely manner.
- Provide excellent customer service with a focus on customer orientation.
System Requirements
- Operating System: Minimum Windows 10
- Hardware:
- 8GB RAM
- Intel i5 processor or above / AMD Ryzen 5 or above (mandatory)
- Internet: Stable and proper internet connection
Mandatory Criteria
- Education: Minimum Higher Secondary (HS) passed
- Experience:
- Freshers and candidates with minimum 12 months of experience can apply
- Communication Skills:
- Excellent verbal communication in English and Hindi
- No major Mother Tongue Influence (MTI) for voice process
- Typing Skills: Minimum 30 WPM with 90% accuracy
- Availability:
- Ready to work in 24/7 rotational shifts
- 10.5-hour workday (9.5 hours work + 1-hour break)
- 2 days rotational off per week
- No planned leaves for the first 3 months after joining
- Eligibility Restriction:
- Should not have applied for any Flipkart interview in the last 3 months
Interview Structure
- HR Round: General background and eligibility check
- OPS Round: General operational assessment
- P-Map Test: (Details not specified, likely a personality or aptitude test)
- Versant Test: Minimum score of 4 required (language proficiency test)
- Client Round: Video call with the client
Documents Required
- Mandatory:
- Education mark sheets
- Aadhar Card (E-Aadhar mandatory)
- PAN Card
- For Experienced Candidates:
- Offer letter from previous employer
- Experience letter
- Last 3 months’ pay slips
Contact Information
- Contact Person: Jayita
- Phone: 7980345461
Notes:
- Ensure compliance with system and internet requirements before applying.
- Prepare for a rigorous interview process with a focus on communication skills.
- For pricing or additional details about the role (e.g., salary), contact the provided number or check official Flipkart career channels (e.g., https://x.ai/grok for related services, though not directly applicable here).
- If you need further assistance, such as analyzing this job posting’s authenticity or preparing for the interview, let me know!