Job Designation: Associate Customer Support (Work from Home)
Job Profile: FK Voice
Job Type: Full-Time, Contractual
Mandatory Criteria:
Communication Skills: Candidates must possess excellent communication skills in both English and Hindi to effectively handle customer interactions.
Education: A minimum qualification of Higher Secondary (12th standard) is required.
Experience: A minimum of 1 year of experience in a BPO environment is preferred; however, freshers are also eligible to apply.
Work Timing: The role operates on a 24/7 rotational shift schedule to ensure continuous customer support.
Week Off: Rotational week off, with a 5-day working week.
Salary Disbursement: Salary will be provided from the first day of employment.
Contract Duration: The position is contractual and valid until October 30th.
Interview Structure:
The selection process is designed to evaluate candidates thoroughly and consists of the following stages:
HR Round: Conducted via video call. Candidates must present their Aadhar card, which is mandatory for work-from-home roles.
Typing Test: Candidates are required to achieve a minimum typing speed of 25 words per minute (WPM) with at least 90% accuracy.
Versant Test: A score of 4 or above is mandatory to assess English language proficiency.
Premap Test: Candidates must successfully complete this assessment.
Client Round: A final round with the client, where a hard copy of the Aadhar card is mandatory.
System Specifications for Work-from-Home Setup:
To ensure smooth operations, candidates must have access to the following system specifications:
Operating System: Windows 10 or Windows 11.
RAM: A minimum of 8GB or higher.
Processor: The system must be equipped with either an Intel Core i5 or AMD Ryzen 5 processor (or above).
Headset: A USB noise-canceling headset is mandatory to maintain clear communication during customer interactions.
Documents Required:
Candidates must submit the following documents for verification:
Aadhar Card: Mandatory, with the complete date of birth clearly visible.
PAN Card: Mandatory for all candidates.
E-Aadhar: Mandatory for verification purposes.
Educational Certificates: Mark sheets for 10th and 12th standards are mandatory.
Experience Documents (applicable for candidates with prior experience):
Experience letter from previous employers.
Offer letter from the most recent employer.
Last three months’ payslips.
Salary and Benefits:
The salary structure is tailored based on the candidate’s experience level:
For Freshers (Work from Home): Annual CTC of ₹1,79,447, with an approximate monthly in-hand salary of ₹12,700.
For Experienced Candidates (Work from Home): Annual CTC of ₹2,09,447, with an approximate monthly in-hand salary of ₹14,900.
Additional Benefits: Employees are eligible for ESIC (Employees’ State Insurance Corporation) and PF (Provident Fund) benefits, ensuring financial security and compliance with labor regulations.
Contact Information:
For further details or to apply, candidates can reach out to Sourav at 6291580931.
This job opportunity is ideal for individuals seeking a dynamic role in customer support with the flexibility of working from home. The rotational shifts and contractual nature of the position provide an opportunity to gain valuable experience in a fast-paced BPO environment. Candidates with strong communication skills and the ability to meet the technical and procedural requirements are encouraged to apply. The structured interview process ensures that only qualified candidates proceed, while the salary and benefits package is competitive for both freshers and experienced professionals. Ensure all required documents and system specifications are in place before applying to streamline the recruitment process. For any queries or clarifications, reach out to the provided contact number to connect with the hiring team.
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